Fuel & Security Pre-Authorisation
On arrival you will be asked for a Fuel & Security Pre-Authorisation to the value of £500. This can be settled by either a credit or debit card and we recommend that you use the (credit) card you wish to settle your fuel account with at the end of your holiday. It is also possible to provide a £500 Security Deposit payable in cash on arrival (or in advance by bank transfer if preferred).
We will pre-authorise your card for £500. Payment can still be made by an alternative payment method for any additional charges (usually only fuel) incurred.
A ‘pre-authorisation’ is not a charge. Your issuing bank/credit card company holds the pre-authorised amount temporarily from the available balance of the card holder’s account for us to use. Pre-authorisation is a common process followed within many hotels and car hire companies in the UK at check-in. The way it works is that a pre-authorisation request is made by our card terminal to the card holders’ bank, your bank/credit card company authorises the funds and sends an authorisation code to us. This confirms the availability of the requested funds in the card holder’s account to cover charges for fuel, bike hire etc.
This authorisation code is expected to be used when the transaction is about to complete (that is on check-out). If the authorisation code given by your bank/credit card company is not used, this means that your account had no incidental charges during the stay OR we have secured funds through other means (Cash or another card) and has had no need to use those blocked funds OR does not wish to proceed with the transaction due to other reasons.
If on check out, a guest decides to pay using Cash or with an alternative credit/debit card (different to the one provided on arrival); the amount taken from the first credit/debit card normally takes 5-7 working days to be released back to your card by your own issuing bank or credit card company.
Some issuing banks and building societies may take longer especially for cards issued outside of the United Kingdom (sometimes up to 30 days).
If you have any queries or problems regarding the pre-authorisation after check out please contact your issuing bank/credit card company. Caley Cruisers Ltd accepts no responsibility for any bank or credit card charges should your account become overdrawn as a result of the Fuel & Security Pre-Authorisation.