Booking & Enquiry Information
Follow this link to be taken to our online booking system where you can check availability, pricing and make a booking.
You can also phone our office on 01463 236328. If we are not able to take the call immediately, please leave a message with your name and phone number and we will get back to you as soon as possible. Our booking office is usually manned Monday to Thursday from 09:00 until 17:00 hrs & Friday 09:00 until 15:00. We will be able to check availability, provisionally book an option for you or book and confirm.
Please see our Terms & Conditions of Hire.
Once we have made a provisional reservation, it will remain on hold for up to 24 hours or as agreed. Sometimes, we may request confirmation on the same day, depending on booking demand. If the hire is due to commence within the following few weeks, we may only be able to hold the option for a few hours. The reservation may be confirmed by paying the initial deposit towards the hire charge.
We accept VISA, MasterCard and Debit Card payments. Card payments can be made over the telephone to our office or online via a SagePay secure connection.
Your final balance payment is due 10 weeks before the hire, or if your hire is due to commence within 10 weeks, the full payment would be due to confirm. Please do let us know which payment method you prefer by phoning or emailing us. If you prefer to make a bank transfer, please contact us for our bank details. Please note that transfers from foreign banks may attract additional bank charges which must be paid for by the payer or may be deducted from the amount paid. Unfortunately, we are unable to accept cheques.
Cancellation
For advance bookings we guarantee you an unconditional refund of the money you have paid, if you have to cancel (for any reason) any holiday booked to be taken after the end of the current season onwards, provided you cancel by the 15th December (of the year prior to the booked holiday). If you have to cancel after 15th December a cancellation charge will be applicable. Therefore, we recommend you have a cancellation insurance policy in place. Caley Cruisers cannot offer cancellation insurance.
You must contact us immediately if you have to cancel. Please send us a cancellation request in writing (email is acceptable) and include your booking reference and/or your booking confirmation. See Condition 6 in our Terms & Conditions for cancellation fees applicable.
Your cancellation is effective from the date we receive your written confirmation from you, which will be acknowledged.
At our discretion and subject to availability we may be able to transfer your booking to an alternative date. The hire charge applicable to the new dates or boat class would be applicable.
PLEASE NOTE:
We require a minimum of 2 reasonably fit and able, adult (must be 21 or over) crew members on board each boat at all times whilst cruising.
This is an activity holiday and both members of the crew will be required to participate during locking and berthing procedures.
If it is evident on arrival that the hirer of the vessel does not comply with this condition and Caley Cruisers Ltd has reason to believe that the holiday is not suitable for the hirer and crew, Caley Cruisers Ltd reserves the right to deny use of the vessel for cruising purposes but may instead offer the hirer the use of the vessel as a stationary houseboat in the boat yard for the duration of the hire period. No refunds of the hire charges will be issued in these cases.
It is not permitted on any boat to carry more persons than advertised. Accommodation is provided only for the number stated. Any change of party details before or during a holiday must be authorised by Caley Cruisers Ltd. We require skipper and all crew to take part in our safety briefings (minimum of 2 adults required).
Unfortunately, we are unable to offer one-way hire.
We recommend that you view our instruction films prior to booking to make sure this holiday is suitable for you and all members of your crew. (Note: It will still be necessary, though, to attend our safety briefings on arrival.) Should you have any queries or concerns, please do not hesitate to get in contact to discuss these with us.
Advance Bookings
For advance bookings, i.e. bookings taking place in the season after the current one, we guarantee you an unconditional refund of the deposit if you have to cancel (for any reason) any holiday booked to be taken after the end of the current season onwards, provided you cancel by the 15th December (of the year prior to the booked holiday).
Many of the larger vessels such as Torridon, Kintail, Strathspey, Highland Monarch and Balmoral class do book up to 12 months in advance, therefore, we do recommend you book these as early as you can, to avoid disappointment.