Due to the current exceptional circumstances in relation to Covid-19, we will not be operating until August 2020 at the earliest. We are continually monitoring the situation, in the process of reviewing our operating procedures and this date range may be extended in due course as we follow the government advice issued on the matter. The Scottish Government has now announced their framework for decision making and in Phase 3 they will begin to relax restrictions on holiday accomodation providers, there are no fixed dates as yet when this may happen.
Should you have a booking with us due to commence from August onwards, there is still a possibility it may be able to take place, however we are happy to provide the following options for your consideration -
- cancel this year's booking and transfer to 2021. Our online availability is live and therefore changing all the time. Please check what potential options may be suitable for you and email us to arrange your transfer.
- if you are unsure of alternative dates then we can cancel this year's booking and provide a voucher to the value of your deposit which can be used against a future booking.
- if you would still like to come this year (if possible) then we are happy to put an additional provisional hold on a 2021 date "just in case" while we see how the situation develops. We will not be collecting balance payments on any booking until the restrictions on non-essential travel are lifted and / or clear guidance from the government has been issued regarding this area. Your booking for this year will be reviewed approximately 4 weeks in advance to see how the situation is looking at that point, we are in the process of contacting all customers booked to travel in August to discuss accordingly.
- For all customers who live outside the UK please make sure you are aware of any UK quarantine procedures that may impact on your potential travel arrangements. You may also be subject to possible issues with travel insurance cover therefore we highly recommend transferring to next year as the best option for overseas travellers.
We are not currently taking any new bookings for this season.
You can book now for 2021, please see our free cancellation information for advance bookings and book online via our website.
Thank you very much for your support, we have been touched by our customers response to this situation.
Please stay safe during this very difficult time.
Audrey & the team at Caley Cruisers
+44 (0) 1463 236328